Standing Guard Against Fraud

We are committed to protecting our customers’ financial information. In addition to taking every precaution against fraud, we want to equip you with reliable, convenient ways to keep your accounts secure.

Stay Safe with the C&F Mobile Banking App 

At C&F, we believe that the C&F Mobile Banking App is our customer’s best friend. Paper (i.e. checks, statements) can easily be manipulated by the fraudster, we encourage all of our customer’s to utilize these secure features of our Mobile Banking App:

Touch ID and Face ID Login

Login with your unique fingerprint or facial recognition to avoiding the risk of a password being stolen.

Real-Time Alerts

Customize real-time alerts to notify you when transactions are being conducted on your account.

Card Control

Lock and Unlock your debit card in real-time, if you misplace or fear that it may be stolen.

eStatements and Bill Pay

Eliminate risks by signing up for electronic delivery, choosing when you want to receive and view your statements. Pay your bills conveniently all in one place-without sacrificing security.

Mobile Deposit

Deposit checks directly into your account, right at your fingertips with our mobile deposit capability.

Get Started with C&F Mobile Banking. Download the app now! 

Or, visit your local branch and ask us how we can help set up your Mobile Banking account.

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COVID-19 Scams

Scammers are taking advantage of fears surrounding the Coronavirus. They’re setting up web sites to sell bogus products, using fake emails, social media posts and phone calls as a ruse to take your money.

Now, fraudsters are even targeting the Federal Government relief checks that are due to be issued over the next few weeks. There are several versions of this scam and they are continually changing, but here are some best practices that you can use to keep yourself safe.

  1.  The Best Defense: Say No. Never Release Personal Information. 
  2.  Never click on links from sources you do not know. 
  3.  Research before donating money.

In reference to the Federal Relief Checks follow these recommendations:

  • You do not need to do anything. If you filed taxes for 2018 and/or 2019, the Federal Government has the proper information for you.
  • Do not give anyone your personal information to “sign-up” for your relief check. There is nothing to sign up for. Do not fall victim to email phishing scams, where scammers pretend to be from the government and ask for your information as part of the “sign-up” process for these checks.
  • Refer only to communication from the IRS at www.irs.gov/coronavirus in reference to the outgoing relief checks.
  • No one has early access to this money. Anyone that claims to, is a scammer.

Preventing Tax Scams

Tax time can be prime time for tax-related scams and phishing attempts. Fraudsters take advantage of this time of year to try to steal your money or private information by pretending to be IRS agents or state tax department representatives.

It’s important not to fall for these tricks.

The IRS is aware of these scams and wants you to know that it:

  • Will first mail you a bill about taxes owed before making any phone call.
  • Will give you the opportunity to question any taxes it says you owe.
  • Will never call to demand immediate payment.
  • Will never ask for credit or debit card numbers over the telephone.
  • Won’t require a specific payment method, such as a prepaid debit card or wire transfer.
  • Will never threaten to have you arrested for not paying.

Preventing Identity Theft

Identity theft is the use of another person’s identity for economic gain. Anyone can be a victim of identity theft and people often put themselves at risk unknowingly. Identity thieves can steal assets in multiple ways. Two common methods involve identity thieves using existing accounts to make purchases, pay for services, or withdraw money and identity thieves opening new accounts/service agreements with stolen information.

Below are helpful prevention methods.

Online Prevention:

  • Only use secure bank connections to review your account or authorize transactions.
  • Only use secure websites for making online purchases.
  • Use strong passwords for all accounts.
  • Set up security questions and answers for access to accounts.
  • Never save credit/debit card information online.

Home Prevention:

  • Shred all documents that obtain your personal information before discarding.
  • Destroy labels on prescription drugs before discarding.
  • Be guarded when entering PIN numbers.
  • Keep a list of credit card, account numbers, and other personal information in a secure place.

 

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