Report Lost or Stolen Cards
If your card has been compromised, please alert us as soon as possible. Rest assured, the security of your accounts and identity is a top priority at C&F Bank, and we’ll act quickly to protect you.
For lost or stolen DEBIT cards:
Please call 1-800-296-6246
For lost or stolen CREDIT cards:
Please call 1-866-552-8855
- Access your credit card statement here to monitor activity.
Report Suspicious Debit Card Activity
Having concerns about a merchant charge to your debit card account?
If you see a charge you don’t recognize and think it may be fraud, here is a quick way to resolve your concerns:
- Review the details of the charge.
You can review the transaction details on your account such as the merchant’s name, phone number and your past activity with the merchant.
- Contact C&F Bank Card Services Department.
Please contact us to make us aware of the transactions that are in question. We also encourage you to also review the transactions with the merchant.
- Contact the merchant
Merchants can resolve charge errors within a few days, where it can sometimes take banks weeks to resolve. As a reminder, keep track of the date you contacted the merchant and any additional information they provide. Let the C&F Bank Card Services Department know of any updates or resolutions you receive from the merchant.
Fraudulent Charge VS. Charge Error
Fraud Dispute: A transaction you (or anyone authorized on your account) did not authorize. You have confirmed that:
- This charge was not made by another authorized user on your account.
- You have not authorized anyone else to use your card.
- You have reviewed the transaction detail keeping in mind some merchants use a different name or address for billing purposes and still don’t recognize it.
Fraud Dispute Request Form
Charge Error/Non-fraud dispute: A transaction you authorized but had an issue with, such as:
- A recurring transaction or trial subscription you cancelled.
- A one-time purchase you returned or cancelled, and you have not received credit for.
- A charge higher than the amount on your receipt.
- A product or service you received and are dissatisfied with.
- A charge that you paid for by cash or a different card.
- A charge more than once for the same transaction.
Charge Error/Non-Fraud Dispute Form