Technical Requirements

Important Information: 

New Operating System and Browser Requirements for Online Banking

Beginning June 18, 2018, we will be implementing a new layer of security for personal and business online banking called TLS 1.2. This is the current industry standard for data security and is a financial industry best practice. TLS 1.2 ensures that transactions conducted from online banking to the end user are securely encrypted, providing enhanced privacy and security.

Internet browsers and operating systems that support TLS 1.2 will typically default to this security protocol, but you may want to confirm this by checking your browser security settings (see below). Please note, those using older browsers and operating systems will experience a disruption in online banking service. If you experience technical difficulties, enable TLS 1.2 on your system or consult your local IT resource.

Important Information:

  • Microsoft Windows Server 2008 (and below) as well as Microsoft XP/Vista (and below) are not compatible with TLS 1.2. To utilize online banking, users will need to upgrade to a compatible operating system.  If you are using a 3rd party for account aggregation the vendor’s operating system must be compatible with TLS 1.2.
  • Microsoft Internet Explorer Desktop versions 9 & 10 can be compatible if run on Windows 7 or newer, but are not enabled by default. Users will need to enable TLS 1.2 within Tools>Internet Options>Advanced (see diagram below).
  • See below for a quick reference of compatibility for other browser and operating systems.

 Browser Table

Windows 7 & newer, enable TLS 1.2 within your browser by selecting Tools>Internet Options>Advanced, as shown below.  There is no need to disable TLS 1.0 and 1.1, as access to other solutions or third-party sites that have not yet enabled TLS 1.2 will be adversely affected.

TLS Settings





eStatement Requirements

Software – To view your eStatements, you need internet access and a compatible browser with at least 128-bit encryption. Your statement is available in an Adobe .pdf format and requires the latest version of Adobe Acrobat Reader.

You can download the Adobe Acrobat Reader directly from the software vendor by clicking on the Adobe icon below. Once the software has been installed, your statement will open automatically in the proper format.


Updated 06/6/2018



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